General Terms and Conditions

1. General

The General Terms and Conditions apply to the sale and delivery of goods by our company: Fa. Anton Schill e.U., Eichenstraße 68, 1120 Vienna, Austria. By clicking the Buy button on the checkout page, the buyer agrees to these General Terms and Conditions and is bound by them.

The deliveries, services and offers of our company are made exclusively on the basis of these terms and conditions; we do not recognize any terms and conditions of the customer that conflict with or deviate from our terms and conditions, unless we have expressly agreed to their validity. Our execution of a contract shall not be deemed to be an acceptance of contract terms deviating from our terms. These terms and conditions shall also apply as framework agreements for all future legal transactions. (Limited to customers with entrepreneurial status.)

All offers on our website are non-binding and only available while stocks last. The contract is only valid upon dispatch of an order confirmation. We deliver our products exclusively to consumers in Germany and Austria.

2. Ordering process, order correction, order cancellation

Once the customer has selected the desired product, they can add it to the shopping cart without obligation by clicking the [Add to Cart] button. The customer can view the contents of the shopping cart at any time without obligation by clicking on the displayed product. The customer can remove products from the shopping cart at any time by clicking the [x] button. If the customer wants to buy the products in the shopping cart, they must click the [Checkout] button. The customer will then be prompted to enter their data. The customer can complete the order as a guest or as a registered user. As a registered user, entering the login and password set by the user during the initial registration is sufficient for further orders. The data will be transmitted encrypted!

After entering the customer data and selecting the type of payment and shipping method, all entries in the order form can be changed at any time. By clicking the [buy now] button, the customer completes the order process. The order process can be canceled at any time by closing the browser.

3. Contract language

The contract content, all other information, customer service, data information, complaint handling, and the business language are offered in German.

4. Prices

The prices apply at the time of the order, including statutory VAT. The prices can be seen in the shopping cart before the conclusion of the contract and thereafter in the order confirmation sent to the customer. Billing is in Euros.

5. Right of withdrawal for consumers

Consumers pursuant to the Consumer Protection Act (KSchG) have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the goods.

To exercise the right of withdrawal, the customer must inform us, by means of a clear declaration (e.g., a letter or email sent by post), of the decision to withdraw from this contract. The customer may use the attached sample withdrawal form for this purpose, but it is not mandatory. The consumer can also fill out and submit the sample withdrawal form or another clear declaration electronically on our website. If the customer makes use of this option, a confirmation of receipt of such withdrawal will be sent to him immediately (e.g., by email).

To meet the cancellation deadline, it is sufficient for the consumer to send the communication concerning the exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation (according to cancellation policy)

If you revoke this contract, we shall reimburse you for all payments we have received from you, including the delivery costs (with the exception of the additional costs arising from your choosing a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged any fees for this repayment. You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The period is observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

6. Payment

We accept the following payment methods:

• Prepayment
• On account
• SofortÜberweisung
• EPS
• Credit cards
• PayPal

There are no additional payment fees for these payment methods. All online payment options feature adequate security (at least 128-bit SSL encryption).

7. Payment default

For transactions between businesses (or businesses and legal entities under public law, such as the federal government, federal states, municipalities), the following applies due to the Default Interest Act: The statutory default interest rate is 9.2 percentage points above the base interest rate. The base interest rate applicable on the first calendar day of a half-year is decisive for the respective half-year (i.e., January 1st for the 1st half-year, July 1st for the 2nd half-year).

8. Reminder and collection costs

In case of payment default, the contractual partner is obliged, regardless of fault, to pay a lump sum of EUR 8.- as compensation for collection costs incurred by us. In the event of involving a collection agency, the contractual partner further undertakes to reimburse us for the costs incurred as a result, provided that these do not exceed the maximum rates of the fees due to collection agencies according to the ordinance of the BMWA (limited to customers with business owner status).

9. Warranty

The warranty is provided in accordance with statutory provisions.

10. Applicable law, place of jurisdiction

For business-to-business transactions, the contracting parties agree on the application of Austrian law. The UN Convention on Contracts for the International Sale of Goods (CISG) and all provisions relating to the UN Convention on Contracts for the International Sale of Goods are expressly excluded.

For contracts with companies, our registered office, as stated in the imprint, is agreed as the place of jurisdiction.

11. Place of performance for business transactions

The place of performance for all services arising from the contract is our registered office.

12. Copyright

All news, graphics, and the design of our website are exclusively for the personal information of our customers and are protected by copyright.

13. Customer complaints

You can reach our customer service for complaints at verkauf@schill.co.at

14. Delivery

Delivery is made via Austrian Post, GLS, DPD or DHL. The goods will be shipped by a shipping service provider of our choice, taking into account the best possible price/performance ratio. Our selling prices do not include shipping costs. The transport costs are visible in the order process.

When shipping the goods, the risk of loss or damage to the goods only passes to the consumer once the goods are delivered to the consumer or to a third party designated by the consumer who is not the carrier. However, if the consumer has concluded the transport contract themselves without using an option proposed by us, the risk passes to the carrier as soon as the goods are handed over.

15. Delivery times

Delivery by us is subject to the condition that we ourselves are correctly and timely supplied and are not responsible for the lack of availability. Unless otherwise agreed or stated on the item, we deliver within 3-10 working days after your order, but within the statutory 30-day period.

If the standard delivery time cannot be met, we will automatically inform the customer by e-mail. If the customer does not agree with the delayed delivery, they are entitled to withdraw from the contract without restrictions. If the delivery takes longer than 30 days and the customer withdraws from the transaction, the payment already made will be refunded immediately.

16. Storage of the contract

The contract text will be stored by us and can be requested by the customer after completing the order process. The customer can print out the order data immediately after submitting it. To do this, the customer can use either the subsequent "Your Order" page or the "Order Confirmation" email. By logging into their customer account, the customer can view and modify their orders and personal data at any time.

17. Miscellaneous

Voluntary code of conduct: www.euro-label.com/kodex/index.html